Effective Date: September 9, 2026
Last Updated: September 9, 2026

3rdUp respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website or use our Services.

This Privacy Policy applies to information collected through 3rdup.com, our applications and platforms, and other services that link to this Privacy Policy.

1. Information We Collect

Depending on how you interact with 3rdUp, we may collect the following categories of information.

Information You Provide

You may provide information such as:

Name;
Email address;
Company or organization name;
Job title or role;
Account credentials;
Billing and payment information;
Contact information;
Communications with us;
Information submitted through forms;
Information included in customer support requests;
Content you upload or provide through the Services.

We may also collect information when you subscribe to our newsletter or request information, demonstrations, or other communications.

Payment Information

When you purchase a subscription or other paid service, payment information may be processed by a third-party payment provider.

Where applicable, we may receive limited information such as the payment status, transaction identifier, billing country, card type, or the last four digits of a payment card.

We do not need to store your complete payment-card number when payment processing is handled by a third-party payment processor.

[INSERT PAYMENT PROCESSOR(S), SUCH AS STRIPE, IF APPLICABLE.]

Information Collected Automatically

When you visit our website or use the Services, we may automatically collect information such as:

IP address;
Browser type;
Device type;
Operating system;
Referring website;
Pages or features accessed;
Date and time of access;
Approximate location derived from IP address;
Usage and interaction information;
Diagnostic and technical information.

2. Cookies and Similar Technologies

We may use cookies, pixels, local storage, SDKs, and similar technologies to operate and improve our website and Services.

These technologies may be used for:

Essential website functionality;
Authentication and account security;
Remembering preferences;
Analytics;
Understanding website usage;
Measuring marketing performance;
Improving our Services.

Where required by applicable law, we will obtain consent before placing non-essential cookies or similar technologies.

You can control cookies through your browser settings and, where available, our cookie-management tools.

3. Analytics

We may use analytics services to understand how visitors use our website and how users interact with our Services.

These services may collect information about your device, browser, pages visited, interactions, and other usage information.

[LIST ACTUAL ANALYTICS PROVIDERS USED BY THE WEBSITE.]

4. How We Use Information

We may use information we collect to:

Provide and operate the Services;
Create and manage accounts;
Process subscriptions and payments;
Provide customer support;
Deliver requested products and features;
Host and process User Content;
Provide video analytics and engagement reporting;
Communicate with customers;
Send service-related messages;
Send newsletters or marketing communications where permitted;
Personalize and improve the Services;
Analyze trends and usage;
Monitor performance;
Detect and prevent fraud, abuse, and security incidents;
Protect our legal rights;
Comply with legal obligations;
Enforce our Terms and other agreements.

5. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about 3rdUp, our Services, events, educational materials, promotions, or other relevant content.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us.

Even if you opt out of marketing communications, we may continue sending transactional or service-related communications necessary to operate your account.

6. How We Share Information

We may share information with trusted third parties when reasonably necessary to operate our business and provide the Services.

These may include:

Service Providers

Companies that provide services such as:

Cloud hosting;
Data storage;
Payment processing;
Email delivery;
Customer support;
Analytics;
Security;
Authentication;
Communications;
Website infrastructure.

Business Transfers

If 3rdUp is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

Comply with applicable law;
Respond to legal requests;
Protect our rights or property;
Protect users or the public;
Investigate fraud or security incidents;
Enforce our agreements.

We do not sell personal information for money.

7. User Content and Customer Data

If you use 3rdUp to upload, host, distribute, or analyze video or other content, that content may contain personal information belonging to you, your employees, customers, viewers, or other individuals.

You are responsible for ensuring that you have the appropriate rights, notices, permissions, and legal basis to provide such content to 3rdUp and use it through the Services.

Where applicable, 3rdUp may process such information on behalf of its business customers.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials and notifying us if you believe your account has been compromised.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide the Services;
Maintain business and financial records;
Fulfill contractual obligations;
Resolve disputes;
Enforce agreements;
Comply with legal obligations;
Prevent fraud and abuse;
Maintain security and operational records.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. International Data Transfers

3rdUp and its service providers may process or store information in countries other than the country in which you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of personal information;
Request restriction of certain processing;
Object to certain processing;
Request portability of certain information;
Withdraw consent where processing is based on consent;
Opt out of certain marketing or data-processing activities;
Appeal a privacy-rights decision where applicable.

To exercise applicable rights, contact us using the information below.

We may need to verify your identity before completing certain requests.

12. California Privacy Rights

If you are a California resident and applicable California privacy law applies to our processing of your information, you may have additional rights.

Depending on the circumstances, these may include rights to:

Know what personal information we collect, use, disclose, or otherwise process;
Access personal information;
Correct inaccurate personal information;
Delete personal information;
Opt out of certain forms of sharing or processing;
Limit certain uses of sensitive personal information;
Receive equal treatment for exercising applicable privacy rights.

We do not discriminate against individuals for exercising privacy rights provided by law.

[CONFIRM WHETHER 3RDUP IS SUBJECT TO CCPA/CPRA AND ADD ANY REQUIRED “NOTICE AT COLLECTION” DETAILS.]

13. European Economic Area and United Kingdom Privacy Rights

If applicable privacy law in the European Economic Area, United Kingdom, or another jurisdiction applies to you, we may process personal information based on one or more legal bases, including:

Performance of a contract;
Compliance with legal obligations;
Legitimate interests;
Consent.

Where applicable, you may have additional rights under GDPR or similar laws.

You may also have the right to lodge a complaint with your local data-protection authority.

[INSERT EU/UK REPRESENTATIVE DETAILS IF REQUIRED.]

14. Children’s Privacy

The Services are intended for businesses and general audiences and are not directed toward children under the applicable age of consent.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

15. Third-Party Websites

Our website or Services may contain links, integrations, or references to third-party websites and services.

We are not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to every browser Do Not Track signal.

Where required by applicable law, we will honor legally recognized privacy signals.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the website, your account, email, or another reasonable method.

The “Last Updated” date at the top of this Privacy Policy indicates when the policy was most recently revised.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, contact:

3rdUp
[LEGAL COMPANY NAME]
[BUSINESS ADDRESS]
Email: hello@3rdup.com

For privacy requests, you may use the subject line “Privacy Request.”